Do you ship internationally?

Not at this time. We currently ship only within the United States. If we expand to additional regions, our community will be the first to know.

What is your return policy?

If something isn’t quite right, you have 60 days from delivery to request a return.
Contact us at support@bylainy.com and our team will guide you through the process.

How long do refunds take?

Once your return is received and inspected, refunds are typically processed within 7 business days. Your bank or payment provider may require a little extra time to finalize the transfer.

Do you accept exchanges?

Yes. If you’d like to exchange an item, email us at support@bylainy.com, and we’ll help you choose the right replacement.

What payment methods do you accept?

We accept Amazon Pay, American Express, Apple Pay, Diners Club, Discover, Google Pay, Mastercard, Shop Pay, and Visa.
All payments are securely processed with SSL encryption.

Is my personal and payment information safe?

Absolutely. Your privacy and security matter to us. By Lainy does not store sensitive payment details, and our checkout is fully encrypted.

What should I do if my order hasn’t arrived?

Start by checking your tracking link.
If it has been more than 7 business days since shipping and your package still hasn’t arrived, contact us at support@bylainy.com and we’ll assist right away.

Can I update or cancel my order?

If your order hasn’t shipped yet, we may be able to modify or cancel it. Please reach out to us as soon as possible after placing your order.

Still need help?

We’re always here to support you. Send us a message at support@bylainy.com and our team will be happy to assist.